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Authentication methods

PaperCut MF offers several methods to authenticate copier users. The authentication methods supported by your copier are listed as options in the External Device Settings area of its Device Details page:

Offline mode

Server or network downtime usually means that the PaperCut Application Server is unavailable and copiers cannot be used. Offline mode, if available, offers continued use of copiers without a server connection.

When the copier is working in offline mode, users can log in to the copier with a swipe card, and activity is logged against the card number. This activity is not restricted. When connection to the server is restored, the activity is logged against the user with that card number. If no user is found for the card number, the activity is logged against the username unknown (edit ext-device.unknown-offline-username to change this; see Using the Config Editor). A warning is displayed in the App.Log when this happens. If there is no account for the unknown user, one is created automatically.

It is important to note that in offline mode, the copier is not able to:

You can specify a delay between the time the copier first fails to contact the server and the copier going offline. This is useful to avoid switching to offline mode just for brief periods of server unavailability, e.g. a server reboot.

Carefully consider offline mode before it is enabled as it allows overrunning of account balances on restricted user accounts. You can configure offline mode based on the environment, including an option to set up an administrative unlock code. This allows offline mode to be set up in environments such as schools where administrative oversight is required before each activation of offline mode.

Commercial environments

You can set up offline mode for commercial environments where the tracking of print usage to users, groups or departments is important and charging is not a factor. You can configure the copier to go into offline mode automatically when it fails to contact the Application Server.

Education organizations

For added security, you can require offline mode to be unlocked before users can log in to the copier with a swipe card. Unlocking offline mode involves entering the specified code at the copier and choosing to unlock the copier for a single use or until connection to the server is restored. This is specifically useful for education organizations where a supervisor or teacher can enter this code before users can use the copier in offline mode.