| Q: |
Jobs won't print.
|
| A: |
Are you printing double sided? Try turning double sided off. There seems to be issues with double
sided printing on some iOS devices, as of iOS 5.0.1.
Try printing with PaperCut tracking disabled (using
/Applications/PaperCut NG/Control Printer Monitoring.command) to help diagnose
the problem (see the section called “On Mac” for details).
|
| Q: |
Can I have multiple Mac print servers running PaperCut's iPad / iPhone App (e.g. to provide different
printers to different subnets)?
|
| A: |
Yes! Alternatively, to provide the same printers to multiple subnets, consider using Bonjour/mDNS
"reflectors" (left as an exercise for the reader ;-)
|
| Q: |
My printers don't show up on the iOS devices when selecting a printer.
|
| A: | Ensure that the printers are shared on the Mac server.
Ensure that PaperCut is installed on the Mac server (primary or secondary server install).
It can take a few minutes before the printers show up on the iOS devices. Has it been that long since
sharing the printers?
Ensure that the Mac server is on the same subnet as the iOS devices. Bonjour/mDNS, the protocol used to
publish/advertise the print queues, will only broadcast to the local subnet without further configuration (a
"reflector", the configuration of which is beyond the scope of the documentation).
Try rebooting the Mac server. This will refresh the list of available printers and restart the Bonjour
services that publish them.
|
| Q: |
Other users' jobs are showing up in the PaperCut iPad / iPhone App.
|
| A: |
The IP addresses of the iOS devices need to be unique. Ensure that the devices are not behind a NAT
relative to the Mac Print Server sharing the print queues.
If just one other user's jobs are showing up, ensure that the DHCP lease times aren't too short.
|
| Q: |
Why isn't PaperCut iPad / iPhone Printing App supporting Windows print servers?
|
| A: |
Although 3rd party tools have been known to expose Windows print queues, we have focused our
solution on native Apple technology to provide the best results. Of course, Windows networks can still add
a secondary Mac print server (e.g. a Mac Mini) to provide iOS printing support.
For those already sharing their Windows print queues, we are not able to offically endorce or support
this option.
|
| Q: |
I changed a printer's Location field and it's not being reflected on the devices.
|
| A: |
Changes to the printer's location and name will not immediately be reflected and you may need to restart the
system or services to promptly broadcast these changes.
|
| Q: |
Under what username do jobs from iOS devices arrive in the print queue?
|
| A: |
guest. The CUPS web interface will display this username as
Withheld.
|
| Q: |
Jobs are printing as [generic account], e.g. "guest".
|
| A: |
Ensure that [generic account] is marked as Unauthenticated in
PaperCut.
|
| Q: |
How do I uninstall / reinstall the PaperCut App on my iPad / iPhone?
|
| A: |
Delete the Printing app (Web Clip) (hold your finger down over the app until the
icons "go wobbly", then touch the cross icon next to the app).
Delete the Printing profile via
→ → → →
It is important that the app / Web Clip is deleted before deleting the profile (if not, problems have
been reported such as multiple blank icons returning once the profile is reinstalled, as of iOS 5.0.1).
To reinstall, follow the installation procedure again.
|
| Q: |
How do I prevent a printer being shared?
|
| A: |
See the section called “Limiting Printer Deployment”.
|
| Q: |
How do I disable or re-enable iOS printing support on a Mac Print server?
|
| A: |
There are two commands that can be be run from the OS X termninal or the OS X Finder:
[app-path]/providers/iosprint/mac/disable-iosprint.command. Stops (and disables) the iOS print service and creates a marker file that is used during susbquent upgrades to respect the iOS print status.
[app-path]/providers/iosprint/mac/start-iosprint.command. Enables (and starts) the iOS print service and removes the marker file.
|
| Q: |
Can the PaperCut App for iPad / iPhone Printing display print scripting pop-ups?
|
| A: |
Not yet. Scripting pop-ups for the PaperCut App are planned for a future release.
|