Available in PaperCut NG and PaperCut MF.

Set up system notifications and emails

This section describes the available notifications and how to configure them. PaperCut NG/MF includes built-in notifications to alert users and administrators of important information. Examples of these notifications include:

  • Alerting a user when their account balance drops below a given balance.

  • Displaying a message explaining why a print job was denied (e.g. not enough credit; the printer is disabled; the print job contains too many pages).

  • Alerting administrators or key IT support staff to problems such as printer jams, or application errors.

You can customize the message that is delivered to the user. For example, if the user is denied printing for some reason, you might want to direct the user to the intranet page that discusses printing policies and guidelines.


Notifications are important to your users because they let them know why their print jobs were denied. If notifications are not enabled, users print jobs might be deleted without them knowing and they will not understand what happened. They might then contact the Administrator or Help Desk for assistance. If they received a notification, then this situation is avoided.

System notifications can be delivered to the user in a number of ways, and the administrator can decide the preferred option. The delivery options available include:

To set up system notifications you need to: